Customer Service Profession
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Are You a Long Term Professional or a Passer By?
Customer Service requires a lot of Personal Commitment. It really does not matter where you are working, or what product you are representing. The desire to be a Professional in Customer Service comes from dedication to the profession, education in the profession and residence in the profession. And that requires you to be committed to the journey. The real Honor in this specialty comes from the second word in the job description, Service. It is Read More... -
Customer Service and Creative Conversations
Small business people rely on customer feedback to gage their customer service and they figure out what works and does not work as they help these customers. Sometimes customers will be upset and not say anything and perhaps you do not know why. You feel something is not quite right and you cannot pin point it. But you can engage them in meaningful conversation, which can help you get them to talk about it. How can you learn more about Customer Read More... -
Customer Service for Customer Service Consultants
Many customer service consultants do not give good customer service themselves to the corporations who hire them for advice and training. This is rather interesting, as it shows a total disregard for the customer, while purporting to be an expert on customer service. Too many people who are semi retired will go into the customer service consulting industry and set up a web site and pretend to be someone of extreme importance and knowledge in th Read More...
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